● MCPO operates in accordance with Act 31.08, which enables the protection of consumer rights and aims at balancing his/her relations with the supplier, including providing the right for information, providing the right for the protection of his/her economic rights, providing the right for representation, providing the right for backing off, providing the right for choosing and providing the right for listening to the consumer;
● Working on ensuring public awareness among consumers concerning the quality of goods and services and their relation to the consumer’s health and safety, as well as educating the consumer to spread consummative awareness of the quality of goods and its suitability;
● Receiving, studying and proposing appropriate solutions for consumer’s complaints, the latter keeping themselves well-informed and abreast of any relevant legal developments; as well as, Advocating and submitting the complaints to the competent authorities, including: Complaints in financial transactions, banking and credit services;
● Advocating the consumer’s right to suspend the implementation of the obligation, which constitutes the first stage of the judicial grace period procedure and is represented in the debtor’s temporary suspension of paying his/her monthly installments. Consequently, this means a temporary freezing of the contract power;
● Advocating the consumer’s right to delay the payment of monthly installments, which is considered as a deferred payment of installments for a certain period of up to two years;
● Advocating the consumer’s right to be exempted from interest, as well as not allowing any sort of arrangement of interests or financial obligations for the period during which the debtor is given respite;
● Advocating the consumer’s right to reprogram the monthly installments, that is, reorganizing them in proportion to the debtor’s financial capabilities, within the framework of the judicial grace period, which is considered a legal outlet and a judicial rest stop for the consumer;
● Raising the awareness of the consumer concerning misleading advertisements, methods of fraud and deception, and avoiding their harms wherever they are found;
● Advocating fraud prevention concerning the quality and standards of goods, price gouging, preventing expensive prices and monopoly, consumer guidance and sensibilization about legitimate channels of ensuring his/her rights, and cooperation and coordination with the actors in this regard;
● Publishing the findings of the studies and information compiled by the Moroccan Consumer Protection Observatory to enable the consumer to access and benefit from them, as well as ensuring guidance through them in evaluating his/her consumption needs;
● Issuing releases and publications and organizing conferences, as well as seminars related to consumer protection;
● Advocating the right to health and safety in the normal use of products and services, whether food-related, environmental, electronic, health-related, administrative, legal, occupational, linguistic, hotel-related, sport-related, contractual, and so on;
● Advocating the right to obtain correct information about products and services;
● Providing the right to return, replace or repair the product for free, if it is found to be defective or does not meet its purpose or its standard specifications;
● Providing the right to resort to the judiciary in the event of any violation or restriction of the consumer rights;
● Contributing to the creation of a specialized consumer rights media related to the use of the advantages of modern technologies (websites), dealing with audio-visual products, and publishing consumer grievances in general through MCPO’s website in Arabic, French and Amazigh, or through documentaries;
● Advocating against false advertising;
● Advocating against sale or providing services hierarchically;
● Spreading the culture of reporting among the Moroccan consumer;
● Holding substantive meetings about the consumer;
● Raising consumers' awareness through educational institutions;
● Advocating to remove harm from the consumer, within what is permitted by the existing law;
● Preparing studies and releases, thematic seminars, and practical meetings on the consumer rights landscape;
● Organizing weeks/festivals – meetings – forums – conferences for the consumer;
● Advocating the right to information in accordance with Act No. 31.13;
● Advocating ensuring credibility and integrity in managing public affairs, understanding better the administrative procedures and formalities by the consumer, and the protection of his rights and the development of his legal and administrative awareness;
● Advocating the activation of public consultation and work to improve the public service and reform the public utility to the consumer;
● Advocating the protection and defence of consumers' rights for safe roads, streets and alleys to ensure consumers’ safety;
● Protecting and defending the consumer in the environmental sphere for his and his children’s legitimate right to enjoy having parks and gardens that meet the well-known standards and the consumer’s right to having good public streetlights;
● Working on ensuring good health and physical safety of the consumer from all acts that violate the norms of market’s fair competition;
● Working on organizing “Consumer Caravans – Caravanes du Consommateur” ;
● Spreading a rational culture of consumer protection in educational institutions;
● Working on developing consumer education and training programs and guiding him/her to laws that protect their rights;
● Improving and guiding consumer representation and working to protect his/her economic rights;
● Filing lawsuit to delete the abusive terms that harm the consumer in accordance with the provisions of Article 162 of Act No. 81.03;
● Working on protecting consumers from the abusive terms contained in most of the contracts offered to consumers to ensure contract equilibrium and provide preventive protection to the Moroccan consumer;
● Working on protecting the beneficiary consumer in the insurance contract;
● Helping consumers to have greater control over what can create a safer and more reliable digital environment for their personal data in accordance with the requirements of Act No.09.08;
● Advocating consumer protection against discriminatory practices, spamming marketing and loss of privacy;
● Advocating the development of digital trust and contributing to the dissemination of cyber-security culture among Moroccan consumers;
● Pushing environmental valuation and protecting fruit-bearing trees of the farmer consumer (Argan tree as an example);
● Advocating the enhancement of consumer sport services in the Kingdom’ stadiums;
● Advocating consumer protection against counterfeit trademarks and defense for intellectual property rights in accordance with the requirements of Act No. 17.97;
● Advocating the protection of the Moroccan consumer's public taste and fight against banality channels;
● Advocating the enhancement of education services and consumer protection and guidance in the private sector;
● Advocating the consolidation of the social protection of the working consumer;
● Keeping pace with the cooperatives producing domestic consumer products within the framework of commitment to respect the approved standards related to domestic production;
● Organizing training and sensitization workshops for cooperatives and productive enterprises in the field of conformity to quality marks;
● Organizing awareness-raising convoys that stresses the seriousness of certain practices, especially in mountain and beach resorts in favor of restaurant and food service owners;
● Consolidating Preventive Mechanisms and Sensitizing Consumers to Good Practices within the framework of consumption of food products:
● Advocating the application of consensual frame in contracts.
● Advocating the protection of contractors during contracting in keeping with the theory of defect of satisfaction as a means of protecting the weaker party under the Code of Obligations and Contracts. Consequently, this will operate to protect the consumer from fraud in accordance with chapters 52 and 53 of the Code on Obligations and Contracts in accordance with chapters 40 and 45 of the same code.
● Committing to public information as provided for in article 3 of Act 31.08.
● Advocating for ensuring the right to have a time reflection period and the consumer’s right to back off.
● Advocating for ensuring the right of concessional period in accordance with chapter 243.
● Advocating for the professional that bears the burden of counter evidence, given that it is on the supplier, whether he is a plaintiff or defendant.
● Advocating the consumer's choice of jurisdiction in accordance with Chapter 202 before the district court, where the act has taken place and has caused the harm to occur, or before the place of residence court, or the consumer’s domicile.
● Working out a training program that educates and guides consumers to laws and regulations that serve their interests, as per Chapter 152 of Act 31.08.
● Teaching specialized classes in the health field and food products safety via newsletters, communications, and newspaper articles, delivering TV programmes, and issuing consumer-related journals.
● Ensuring the correction of the legal and conventional security’s rules and provisions